CLIENT PAYMENT POLICY

All SavannaCX services are billed per project or assignment based on:

• Scope of evaluation required
• Number of locations or touchpoints to be assessed
• Complexity of reporting and analytics
• Timeline for delivery

Before any work begins, you will receive a detailed quotation outlining:

• Specific services to be delivered
• Project timeline and milestones
• Total project cost
• Payment schedule

No work will commence until the quotation is approved and the required payment is received.

SavannaCX does not currently offer monthly subscription plans. All services are project-based with custom pricing for each engagement.

Payment terms are customized per project but typically follow one of these models:

• 50% advance, 50% upon completion - For standard projects
• 100% advance payment - For smaller assignments
• Milestone-based payments - For larger, multi-phase projects

Formal invoices will be issued with:

• Clear description of services
• Payment due date (typically 14 days from invoice date)
• Accepted payment methods
• Payment instructions

All fees are quoted and payable in Kenyan Shillings (KES). For international clients, equivalent USD amounts may be provided for reference.

All quoted prices exclude applicable taxes. Value Added Tax (VAT) will be added to invoices as required by Kenyan law.

Overdue accounts may be subject to a late payment fee of 1.5% per month on the outstanding balance.

Accounts with payments overdue by more than 30 days may experience delays in ongoing project deliverables until payment is received.

Clients may cancel projects by providing written notice. Cancellation fees may apply based on work completed to date.

Advance payments are generally non-refundable once work has commenced. Refunds are considered on a case-by-case basis for exceptional circumstances.