Make CX Better, Get Paid Better!

Your complete guide to earning money while helping brands improve customer experiences across Africa.

⏰
Timeline
🌍
Methods
💰
Amounts
🆘
Support

⏰ Payment Timeline

Know When You'll Get Paid

⚠️
24-Hour Deadline! Submit your report within 24 hours of your visit. Late submissions are automatically rejected.
📝

Submit Report

Submit your completed report within 24 hours of the visit.

Day 0-1
🔍

QA Review

Our quality team reviews your submission for completeness and accuracy.

Days 2-4
✅

Approval

Your submission is approved for payment processing.

Day 5
💰

Processing

Payment is processed and added to the next payment batch.

Next Friday
🎉

Payment

Payment is sent to your chosen payment method.

Days 14-21
📅 Weekly Payment Schedule
📤
Submit by Thursday
Get paid that Friday
⏳
Submit Friday-Sunday
Next Friday payment
💰
Payment Batches
Every Friday 2 PM EAT

🌍 Payment Methods

Choose Your Country

Kenya

Nairobi, Mombasa, Kisumu among others
M
M-Pesa
Instant mobile money transfer
📱 Requirements:
  • Registered M-Pesa account
  • Active Safaricom line
  • Correct phone in profile

Tanzania

Dar es Salaam, Mwanza, Arusha
P
PayPal
Digital wallet transfer
📱 Alternative:
  • Mobile Money available
  • Contact support to setup
  • Tigo Pesa, M-Pesa

Uganda

Kampala, Entebbe, Jinja
P
PayPal
Digital wallet transfer
📱 Mobile Money:
  • MTN Mobile Money
  • Airtel Money available
  • Contact support for setup

Rwanda

Kigali, Butare, Gitarama
P
PayPal
Digital wallet transfer
📱 Mobile Money:
  • MTN Mobile Money
  • Airtel Money available
  • Contact support to setup
💡
Update Your Payment Details! Ensure your payment information is up-to-date in your SavannaCX profile. Incorrect phone numbers or email addresses cause payment delays of 3-5 business days!

💰 Payment Amounts

Know What You Earn

💰
Important Payment Policy Update! For purchases above KES 3,000, we provide the purchase amount. You'll receive shopper fee only. All amounts shown before you apply.
🛒

Active (Purchase) Assignments

Shopper Fee: KES 500 - 10,000
Purchase Amount: KES 0 - 3,000
Payment Policy:
  • Purchase up to KES 3,000: You cover purchase + get shopper fee
  • Purchase above KES 3,000: We provide purchase amount, you get shopper fee only
  • Shopper Fee Range: KES 500 - 10,000 (varies by assignment)
👀

Passive (Observation) Assignments

KES 500 - 2,500

Completion fee only (no purchase needed)

Payment Policy:
  • No purchase required - observation only
  • Payment depends on assignment complexity
  • Complete the visit and submit required evidence
💰 Payment Calculator Examples
Purchase KES 1,500 + Fee KES 1,000
= KES 2,500
You get purchase + fee
Purchase above KES 3,000 + Fee KES 3,500
= KES 3,500
We provide purchase amount
Observation Assignment
= KES 2,000
No purchase needed

🆘 Payment Support

Get Help When You Need It

📧

Email Support

For payment inquiries and assistance

finance@savannacx.co.ke
⏰ Support Hours
Weekdays
8:00 AM - 6:00 PM EAT
Saturdays
9:00 AM - 2:00 PM EAT
Response Time
Within 24 hours

Ready to Start Earning?

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