Digital CX Watch

Monitor your digital customer journeys to uncover UX friction, optimize conversions and ensure seamless online experiences.

🛒
Purchase & Conversion Funnel Analysis

Complete online purchases, test checkout processes and identify drop-off points in conversion funnels.

Business Impact: Increased revenue through optimized conversion rates and reduced cart abandonment
🏨
Booking & Reservation Testing

Test complete booking flows for hotels, appointments, services, and reservations across all platforms.

Business Impact: Higher booking completion rates and improved customer satisfaction
📝
Registration & Onboarding Evaluation

Test student registrations, account creation and onboarding processes for friction points.

Business Impact: Increased user acquisition and reduced registration drop-offs
💬
Customer Support Interaction Testing

Evaluate calls, live chats, email support and help desk responsiveness across digital channels.

Business Impact: Improved customer retention and reduced support escalations
📱
Mobile App & Responsive Experience

Test mobile app functionality and responsive website performance across devices.

Business Impact: Enhanced mobile engagement and cross-platform user satisfaction
🔍
Portal & Self-Service Assessment

Evaluate customer portals, self-service tools and account management functionality.

Business Impact: Reduced support costs and increased customer self-service adoption
🌐 Uncover Digital Experience Gaps That Impact Your Bottom Line

Transform your digital customer journey by identifying and fixing the friction points that drive customers away, ensuring every online interaction builds loyalty and drives measurable business growth.

How It Works

1
Discovery & Access Setup

We begin by understanding your digital goals and target users. Clients share access to websites, apps, portals, or online services for evaluation.

2
Define User Journeys

Together, we outline the critical journeys to be tested, such as sign-up, purchase, account management, or service inquiry, based on your KPIs.

Sign-up Purchase Account Management
3
Design UX Evaluation Checklist

We create a tailored UX checklist covering usability, navigation, clarity, responsiveness, page flow, and task success.

✓ Usability ✓ Navigation ✓ Clarity ✓ Responsiveness
4
Deploy UX Evaluators

Certified evaluators interact with your platform exactly as real customers would, identifying friction points and moments of delight.

✓ Certified professionals ✓ Real user simulation
5
Conduct Digital UX Assessments

Evaluators complete the journeys while recording pain points, task difficulty, load experience, content clarity, and overall satisfaction.

Pain Points Task Difficulty Load Experience
6
Generate Insight-Driven Reports

Within hours, our team delivers a clear report highlighting usability gaps, customer impacts, and prioritized recommendations for improvement.

⚡ Fast turnaround: Reports delivered within hours
7
Access Results on Dashboard

All findings, insights, and journey breakdowns are uploaded to your dashboard, enabling your team to take immediate action.

📊 Real-time dashboard access 🚀 Immediate action

Frequently Asked Questions

Find answers to common questions about SavannaCX's Digital CX Watch, our solution for evaluating customer experience across online touchpoints such as websites, portals and e-commerce platforms.

  • How quickly can we start Digital CX Watch evaluations?

    You can begin digital evaluations within 48 hours. Our rapid setup process includes:

    Digital journey mapping session
    Custom scenario and KPI setup
    Evaluator training on your digital platforms
  • What digital platforms can be evaluated?

    We evaluate a wide range of digital customer touchpoints:

    Websites & E-commerce Platforms
    Complete online purchasing journeys and user flows
    Mobile Applications
    iOS and Android app user experiences
    Customer Portals
    Student registration, booking systems, account management
  • How quickly will I receive evaluation reports?

    We deliver comprehensive digital evaluation reports within 24-48 hours of each completed assessment:

    1
    Digital Interaction
    Evaluators complete defined user journeys and scenarios
    2
    UX Analysis
    Comprehensive review of usability and friction points
    3
    Insight Delivery
    Actionable reports with screenshots and recommendations
  • Can we customize the evaluation scenarios?

    Yes, we offer fully customizable evaluation scenarios tailored to your specific digital journeys:

    E-commerce Purchases
    Complete online shopping and checkout processes
    Booking Systems
    Hotel reservations, appointment scheduling, service bookings
    Registration Processes
    Student enrollment, account creation, form completion
  • How does this benefit my business?

    Digital CX Watch delivers measurable business impact through:

    Increased Conversions
    Reduced Drop-off Rates
    Enhanced User Satisfaction
    Improved Brand Trust
    Data-Driven UX Improvements
  • Is my digital data secure during evaluations?

    We implement enterprise-grade security measures to protect your digital properties:

    Encrypted Data Handling
    All interactions and findings protected with SSL/TLS encryption
    Secure Access Controls
    Role-based permissions and multi-factor authentication
    Confidentiality Assurance
    Your data is never shared or reused without permission
  • How do you ensure evaluator quality for digital assessments?

    Our digital evaluators undergo rigorous training and quality assurance:

    UX methodology certification
    Platform-specific training sessions
    Continuous performance monitoring and calibration

Stop Frustrating Your Online Customers

Every day without Digital CX Watch, hidden issues across your websites, portals, or online platforms frustrate users and reduce conversions. See exactly what your customers experience online and take action today. Email us at clients@savannacx.co.ke.

Book a Demo