Client Dashboard Features

Our client dashboard gives you a clear view of your customer experience performance through simple, real-time insights designed to help you make confident decisions.

01

Manage All Your CX Projects in One Place

📊

Insights By SavannaCX lets you create, track, and manage all your customer experience initiatives; including surveys, mystery shopping, UX audits, and brand compliance and audit projects, directly from a single, intuitive dashboard.

Unified Dashboard
Multi-project Management
02

Live, Real-Time CX Reports

Access your customer experience reports the moment they are available. Insights are updated in real time, giving you instant visibility into performance and trends across all your customer touchpoints.

📈
Instant Updates
📱
Live Dashboards
📊
Real-time Analytics
03

Compare CX Reports Across Stores and Platforms

🔍

Easily compare customer experience reports across different stores, service touchpoints, or digital platforms. Identify trends, spot gaps, and make informed decisions with advanced benchmarking.

Store A
Store B
Store C
Online
Mobile
04

Track CX Performance Over Time

📅

Monitor customer experience trends across your projects, stores, or service touchpoints. Visualize progress over days, weeks, or months, enabling strategic decisions based on evolving insights.

Week 1 Week 2 Week 3 Week 4

Dashboard FAQs

How to use your CX insights dashboard

1 How do I create a new CX project?

Submit project requests through the dashboard for our team to execute

📋
Fill Brief
Complete project details
🔄
We Execute
Our team runs the research
📊
View Insights
Access results in dashboard

2 How do I download project reports?

Export insights in multiple formats for your team

📄
PDF Report
Executive summary
📈
Excel Data
Raw data & analysis
🎯
PPT Slides
Presentation ready

3 How do I compare store performance?

Analyze multiple locations side-by-side with visual comparisons

Store A - Nairobi CBD 94% CX Score
Store B - Westlands 87% CX Score
Store C - Karen 91% CX Score

4 How do I sign project contracts?

Digital signature process directly in your dashboard

📬
Receive
Contract in notifications
✍️
Review & Sign
Digital signature
Confirm
Project begins

5 How do I filter dashboard data?

Customize your view with multiple filter options

📅
Date Range
Last 30 days
🏪
Location
Stores & regions
📋
Project Type
Mystery shopping, etc.

6 How do I track project progress?

Monitor your CX projects in real-time with status indicators

Q3 Mystery Shopping
25 stores nationwide
In Progress
15/25 stores completed 65% done