SavannaCX uses cookies to improve your experience, analyze site traffic and support marketing efforts. By continuing to use our site, you agree to our use of cookies. Read our Privacy Policy and Cookie Settings for more information.
Effective Date:
SavannaCX Limited ("we," "our," or "us") uses cookies and similar tracking technologies on our "Evaluate by SavannaCX" and "Insights by SavannaCX" platforms to enhance user experience, ensure platform security, and deliver reliable Customer Experience Protection insights. This Cookie Policy explains how we use these technologies and your choices regarding their use.
Cookies are small text files that are placed on your device when you visit our platforms. They help us recognize your device, remember your preferences, and understand how you interact with our services. We also use similar technologies such as web beacons, pixels, and local storage.
Essential for the core functionality of our CX protection platforms, including user authentication, session management, security features, and access to critical platform features. These cookies cannot be disabled as they are required for platform operation.
Collect anonymous information about how users interact with our platforms, helping us improve performance, identify usability issues, and optimize the delivery of CX insights. These cookies track metrics such as page load times, error rates, and feature usage patterns.
Remember your preferences and settings to enhance your experience across our platforms, including language preferences, dashboard layouts, report display options, and customized view settings for CX insights.
Used to deliver relevant information about platform updates, new features, and CX protection services that may interest our clients. These cookies are only used with your explicit consent and can be managed through our cookie preference center.
Temporary cookies that are deleted when you close your browser. These are primarily used for maintaining your login session and ensuring secure platform access during active use.
Remain on your device for a set period specified in the cookie file. These cookies remember your preferences and settings across multiple browsing sessions to provide a consistent experience.
You have several options to control how cookies are used on our platforms. Please note that disabling certain cookies may impact platform functionality and your ability to access all features.
When you first visit our platforms, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can modify these preferences at any time through our cookie settings panel.
Most web browsers allow you to control cookies through their settings preferences. However, limiting essential cookies may prevent you from using key features of our CX protection platforms.
Both "Evaluate by SavannaCX" and "Insights by SavannaCX" include privacy settings that allow you to manage certain tracking preferences directly within the platforms.
Disabling essential cookies will prevent you from accessing our platforms. Disabling performance and functionality cookies may result in reduced platform performance and loss of personalized settings.
We work with trusted third-party service providers who may set cookies through our platforms to deliver specific functionality and analytics.
We use analytics services to understand how our platforms are used and to improve the delivery of CX protection insights. These providers are contractually bound to process data in accordance with our privacy standards.
Certain platform features may integrate with third-party services that set their own cookies. These are clearly identified, and their use is governed by our data processing agreements.
All third-party providers undergo rigorous vetting and are required to comply with data protection regulations and our security standards.
We are committed to protecting your privacy and ensuring the secure handling of any data collected through cookies. Our cookie practices comply with the Kenya Data Protection Act and other applicable privacy regulations.
We only collect data necessary for the specified purposes and do not use cookies to gather excessive or irrelevant information.
Where possible, we anonymize data collected through cookies to protect your privacy while still gaining valuable insights into platform usage.
Cookie data is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with our data retention policies.
We regularly review and update our Cookie Policy to reflect changes in technology, platform features, legal requirements, and industry best practices.
Significant changes to our cookie practices will be communicated through platform notifications, email updates, or revised policy documentation with clear effective dates.
Your continued use of our platforms following policy updates constitutes acceptance of the revised cookie practices, subject to any new consent requirements for material changes.
For questions about our cookie practices, to update your preferences, or to exercise your data protection rights, please contact our Data Protection Officer at privacy@savannacx.co.ke.
We typically respond to cookie-related inquiries within 14 business days.
SavannaCX Limited — Using cookies responsibly to enhance platform security, performance, and the delivery of actionable CX protection insights while respecting your privacy choices.