CX Insights & Research

Explore insights on CX failures, trends, audits and customer experience protection.

Inside Kenya’s Mystery Shopping Industry: What Brands Are Learning

Inside Kenya’s Mystery Shopping Industry: What Brands Are Learning

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Samson M

October 24, 2025

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From Worxpert to SavannaCX: Our Journey to Better Insights

From Worxpert to SavannaCX: Our Journey to Better Insights

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Vitalis Dan

Oct 1, 2025

Inside the Life of a Mystery Shopper and Brand Evaluator

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Samson

Sep 15, 2025

The Future of Brand Compliance in Kenya’s Fuel Stations

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Samson M

Jul 21, 2025