A structured assessment to monitor compliance, identify operational risks and protect your brand’s reputation across all touchpoints.
Identify inconsistencies and standardize procedures across all locations for seamless operations.
Detect policy violations and service gaps before they impact customer satisfaction and brand reputation.
Ensure every customer interaction consistently reflects your brand promise and values across all touchpoints.
Prevent negative experiences and build customer confidence through reliable, consistent service delivery.
Empower your staff with actionable insights to improve service quality and operational effectiveness.
Make informed strategic decisions based on real customer experience data and performance metrics.
Drive sustainable business growth by delivering exceptional, consistent experiences that build customer trust, enhance loyalty, and create competitive advantage in your market.
We start by understanding your brand objectives, operational scope and desired outcomes. An authorization letter is secured to allow evaluators to conduct audits smoothly.
Working closely with your team, we design a tailored checklist covering all relevant touchpoints, compliance criteria and evaluation KPIs specific to your brand.
Professional evaluators are selected based on project requirements and trained on your brand standards, auditing methodology and data collection protocols.
Evaluators visit your locations to systematically assess compliance, marking items that meet standards and documenting non-compliance according to the checklist.
Photos, notes, and objective scoring are captured during the audit, providing clear, actionable evidence for both compliant and non-compliant observations.
All submissions undergo verification by our analytics team to ensure accuracy, consistency and credibility before reporting.
Detailed audit reports highlight areas of compliance, gaps and actionable recommendations to improve performance and maintain brand standards.
Completed reports are uploaded to your SavannaCX dashboard, where you can review, download and share insights with your team for targeted improvements.
Everything you need to know about ensuring brand consistency, auditing touchpoints and leveraging insights for actionable improvement.
You can launch your first audit within 48 hours. Our streamlined onboarding includes:
Our audit criteria are fully customizable to match your specific brand standards and operational requirements:
We deliver comprehensive audit reports within 48-72 hours of each completed assessment:
Yes, we offer multiple integration options to seamlessly connect with your business systems:
We provide comprehensive ongoing support to ensure you maximize your audit program:
Absolutely! Our Brand Health Audit program is designed to scale with your business:
We maintain rigorous standards for our audit team through: