Find Failures Before They Find Your Customers

SavannaCX maps your end-to-end physical, digital, and call center journeys - delivering visual, actionable "Find and Fix" frameworks before operational failures impact your revenue.

CX Solutions

Comprehensive Customer Experience Solutions

End‑to‑end solutions that identify risks, prevent customer loss, and drive continuous improvement.

Physical Location CX Checks

Uncover in‑store gaps that hurt revenue and fix service issues.

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Digital CX Checks

Detect online friction, prevent drop‑offs, and fix digital leaks.

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Call Centre CX Checks

Evaluate calls to reveal gaps that erode satisfaction and loyalty.

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Omnichannel CX Checks

Track cross-channel journeys to fix gaps between physical and digital touchpoints.

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Brand Health Audit

Assess consistency and compliance to protect customer trust.

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Service Recovery Training

Turn insights into staff training to prevent recurring issues.

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CX Improvement Roadmap

Design and validate improvements to close gaps permanently.

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CX Early‑Warning Alerts

Predict issues with AI and prevent dissatisfaction before it escalates.

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SavannaCX Platforms

The engines behind your CX intelligence

Two purpose‑built platforms that capture, analyze and protect every moment of your customer experience.

Field & Digital Portal

Evaluate

by SavannaCX

Mystery shopping, brand audits and field research powered by a flexible, high‑earning evaluator network.

  • Get Paid to Shop: Earn premium cash payouts evaluating local brands.
  • Work on Your Schedule: Claim and complete flexible tasks anytime.
  • Instant Smart Matching: Unlock high‑paying assignments in your neighborhood.
  • Fast Mobile Payouts: Submit your work and track your cash easily on your phone.
  • Free Pro Certifications: Access free elite training to double your earnings.
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Client Portal

Insights

by SavannaCX

Your centralized command center for deploying projects, tracking progress, and analyzing CX performance.

  • On‑Demand Launch: Deploy custom CX projects anytime from anywhere.
  • Multi‑Channel Scope: Target physical, digital, and call center touchpoints.
  • Live Progress Tracking: Monitor fieldwork verification milestones in real time.
  • Instant Secure Analytics: Access encrypted diagnostic reports immediately upon closure.
  • Cross‑Network Benchmarks: Compare channel trend performance to isolate variance.
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Industry Expertise

Transforming Customer Experiences Across Industries

Precise, outcome‑focused CX solutions tailored to the unique rhythm of your sector.

Retail & E‑commerce

Close experience gaps to boost sales and conversion.

Hospitality & Tourism

Fix service breakdowns and increase repeat stays.

Finance & Telecoms

Eliminate friction and compliance risks, protect trust and revenue.

Healthcare & Pharma

Resolve care issues and safeguard safety and reputation.

Education & Training

Remove learner barriers, boost engagement and improve outcomes.