Find Failures Before They Find Your Customers

SavannaCX evaluates digital, physical and voice touchpoints - identifying customer experience risks before they impact your revenue and reputation.

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CX Solutions

Comprehensive Customer Experience Solutions

End-to-end solutions to identify risks, prevent customer loss and drive continuous improvement across all touchpoints.

Physical Location CX Checks

Evaluate store experience to uncover CX issues that hit revenue, prevent further loss and fix service gaps.

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Digital CX Checks

Monitor online touchpoints to detect friction, prevent customer drop-off and fix experience leaks across digital platforms.

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Call Centre CX Checks

Evaluate customer calls to uncover experience gaps, prevent service failures and fix issues that affect satisfaction and loyalty.

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Brand Health Audit

Assess your brand's consistency and compliance to uncover gaps, prevent misalignment and fix areas that undermine customer trust.

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Service Recovery Training

Use insights from CX evaluations to train staff, address experience gaps, prevent recurring issues and fix service breakdowns.

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CX Improvement Roadmap

Design, implement and validate improvements from CX evaluations, providing feedback to fix gaps and prevent recurring experience issues.

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CX Early-Warning Alerts

Use AI-driven insights from past CX trends to predict issues, prevent customer dissatisfaction and fix potential experience gaps before they escalate.

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SavannaCX Platforms

Our CX Intelligence Platforms

Two powerful platforms working together to deliver comprehensive customer experience insights and protection for your brand.

Evaluate by SavannaCX

Field & Digital Evaluation Platform

The complete evaluator platform powering mystery shopping, brand audits and field research across East Africa.

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Available tasks dashboard – browse & apply in one click
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Complete digital, physical & voice evaluations seamlessly
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Track payments & earnings in real time
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Training guides & certification for every evaluation scenario
Explore Evaluate Platform

Insights by SavannaCX

Client Intelligence Dashboard

Your centralized command center for customer experience intelligence.

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Set up evaluation projects & monitor progress in real time
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Track ROI & investment across every evaluation
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Compare performance across locations, devices & trends over time
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24/7 access from any device with dedicated support
Explore Insights Platform
Industry Expertise

Transforming Customer Experiences Across Industries

Discover how SavannaCX delivers exceptional customer experience solutions tailored to the unique challenges and opportunities in each sector.

Industries
  • Retail & E-commerce

    Identify in-store and online experience gaps that reduce sales and recommend fixes to boost conversion and revenue.

  • Hospitality & Tourism

    Spot guest service breakdowns across venues and booking channels, then design actions to improve satisfaction and repeat stays.

  • Banking, Finance & Telecoms

    Detect friction and compliance risks in digital and call channels and secure processes to protect trust and revenue.

  • Healthcare & Pharmaceuticals

    Reveal patient-care and compliance issues, remediate workflows and safeguard safety and reputation.

  • Education & Training

    Find barriers in learner journeys, improve engagement and retention and optimise course delivery and outcomes.