Omnichannel CX Protection Across Every Touchpoint

Using evaluators and insights, SavannaCX identifies customer experience risks across all channels. Prevent failures before they impact your revenue and brand reputation.

✓ Physical: In-store mystery shopping & compliance audits
✓ Digital: Website, app & e-commerce experience testing
✓ Telephonic: Call center evaluations & support quality monitoring
Book a Demo → Evaluate & Earn
image
Countries
CX Solutions

Comprehensive Customer Experience Solutions

End-to-end solutions to identify risks, prevent customer loss and drive continuous improvement across all touchpoints.

Physical Location CX Checks

Evaluate store experience to uncover CX issues that hit revenue, prevent further loss and fix service gaps.

Learn more

Digital CX Checks

Monitor online touchpoints to detect friction, prevent customer drop-off and fix experience leaks across digital platforms.

Learn more

Call Centre CX Checks

Evaluate customer calls to uncover experience gaps, prevent service failures and fix issues that affect satisfaction and loyalty.

Learn more

Brand Health Audit

Assess your brand's consistency and compliance to uncover gaps, prevent misalignment and fix areas that undermine customer trust.

Learn more

Service Recovery Training

Use insights from CX evaluations to train staff, address experience gaps, prevent recurring issues and fix service breakdowns.

Learn more

CX Improvement Roadmap

Design, implement and validate improvements from CX evaluations, providing feedback to fix gaps and prevent recurring experience issues.

Learn more

CX Early-Warning Alerts

Use AI-driven insights from past CX trends to predict issues, prevent customer dissatisfaction and fix potential experience gaps before they escalate.

Learn more
SavannaCX Platforms

Our CX Intelligence Platforms

Two powerful platforms working together to deliver comprehensive customer experience insights and protection for your brand.

Evaluate by SavannaCX

Field & Digital Evaluation Platform

Our comprehensive evaluator platform powers mystery shopping, brand audits and field research across East Africa. Features smart assignment matching, real-time payment tracking, certification management and quality-controlled data collection.

✓
400+ Certified Evaluators
✓
5 Countries Coverage
✓
Real-time Quality Control
Explore Evaluate Platform

Insights by SavannaCX

Client Intelligence Dashboard

Your centralized command center for customer experience intelligence. Monitor brand performance in real-time, access comprehensive analytics, track competitor benchmarks and receive actionable insights to drive business decisions.

✓
Real-time Performance Dashboards
✓
Competitive Benchmarking
✓
Automated Insight Reports
Explore Insights Platform
Industry Expertise

Transforming Customer Experiences Across Industries

Discover how SavannaCX delivers exceptional customer experience solutions tailored to the unique challenges and opportunities in each sector.

Industries
  • Retail & E-commerce

    Identify in-store and online experience gaps that reduce sales and recommend fixes to boost conversion and revenue.

  • Hospitality & Tourism

    Spot guest service breakdowns across venues and booking channels, then design actions to improve satisfaction and repeat stays.

  • Banking, Finance & Telecoms

    Detect friction and compliance risks in digital and call channels and secure processes to protect trust and revenue.

  • Healthcare & Pharmaceuticals

    Reveal patient-care and compliance issues, remediate workflows and safeguard safety and reputation.

  • Education & Training

    Find barriers in learner journeys, improve engagement and retention and optimise course delivery and outcomes.

Ready to Protect Your Brand?

Get actionable customer insights to identify risks and enhance customer experiences.

CX Risk Detection Brand Health Audits Customer Insights
Get Free Assessment View Examples