We help businesses prevent customer experience breakdowns through proactive monitoring, actionable intelligence and targeted improvement solutions.
Founded in 2023, SavannaCX is Kenya's dedicated CX protection platform. We combine field intelligence, AI-powered analytics and strategic consulting to help businesses detect risks early, maintain service consistency and strengthen customer journeys across all touchpoints.
Quantifying our commitment to transforming customer experiences across Africa
Building Africa's most trusted CX ecosystem through intelligence, protection and measurable improvement
To build Africa's definitive CX protection ecosystem where no brand suffers preventable customer experience failures.
To empower African businesses with actionable CX intelligence, proactive protection solutions and strategic roadmaps for sustainable growth.
From consultancy to comprehensive platform - Our journey to transform customer experiences
SavannaCX was founded as a specialized CX consultancy with a mission to help businesses prevent customer experience breakdowns and protect brand reputation through data-driven insights.
Developed our proprietary CX Evaluation Framework for structured assessments and launched initial CX surveys for retail and service businesses, establishing our methodological foundation.
Introduced comprehensive Mystery Shopping Programs for physical locations, enabling businesses to gain authentic customer experience insights through controlled evaluations.
Launched Brand Health Audits to provide businesses with comprehensive brand perception analysis and competitive benchmarking across markets.
Conducted successful Pilot Programs with first enterprise clients, validating our methodology and establishing our reputation for actionable CX intelligence.
Expanded services to cover all customer touchpoints:
• Physical Location CX Checks
• Digital CX Checks
• Call Centre CX Checks
• Developed AI-powered CX Prediction for early-warning alerts
• Introduced Service Recovery Training programs
Achieved significant milestones:
• 400+ Active Evaluators nationwide in Kenya
• 70+ CX Evaluations completed
• Launched CX Improvement Roadmap service
• Upgraded to Portal 3.0 for evaluators and clients
• Established comprehensive CX ecosystem
SavannaCX now operates as Africa's premier CX protection platform, delivering:
Proactive monitoring across all touchpoints
Predictive analytics and early-warning systems
Data-driven improvement plans
"To build an ecosystem where every African business has the intelligence to protect customer trust and the tools to deliver exceptional experiences consistently."
Join forward-thinking businesses across Africa who trust SavannaCX to safeguard their brand reputation.