About SavannaCX – The CX Protection & Intelligence Company

SavannaCX helps organisations prevent customer experience breakdowns by delivering intelligence, monitoring and field validation that protect brand trust across every touchpoint.

Founded in 2022, SavannaCX is a customer intelligence and experience protection platform built to help businesses detect risks early, maintain service consistency and strengthen customer journeys across digital and physical operations.

With real-time dashboards for clients, evaluators, and digital contributors, SavannaCX provides actionable intelligence that drives operational improvements, protects customer trust and supports better decision-making at every level.

Protect Brand Trust

Prevent customer experience breakdowns before they impact your brand reputation.

Actionable Intelligence

Real-time insights that drive operational improvements and better decision-making.

Unified Platform

Integrated solutions for monitoring, evaluation, training and analytics.

walking walking-dark

Turning Insights into Actionable CX Protection

SavannaCX safeguards brands by combining technology, field operations, and analytics to detect CX risks, prevent service failures and enable rapid recovery. Our platform transforms customer intelligence into actionable decisions that protect reputation, revenue and loyalty.

29

CX Risk Checks Completed

17

Brand Health Audits Conducted

13

Customer Insight Alerts Sent

3

CX Recovery Trainings Delivered

5

Digital CX Watch Monitored Platforms

3+

Countries Served

3

Dashboards for Insights

401

Shoppers and Evaluators

Our Vision & Mission

Building Africa's most trusted CX protection platform through innovation, insights and actionable intelligence

Vision

To be Africa's leading platform for protecting brands from customer experience failures while delivering actionable intelligence.

Mission

To empower African brands with real-time insights, proactive CX protection, and actionable strategies that strengthen customer trust and business performance.

Core Beliefs
Customer experience failures are preventable when intelligence drives action
Insights create value when they translate into measurable improvements
Data should be intuitive, visual and available on-demand
Proactive risk monitoring protects brand reputation and customer trust
Why Brands Choose Us
Prevent service disruptions with CX Risk Checks
Real-time 360° view with Digital CX Watch dashboards
Actionable recommendations from Brand Health Audits
Nationwide network of trained evaluators

Our Values

The principles that guide every decision, interaction and insight we deliver

Integrity

We deliver uncompromisingly honest and unbiased customer experience evaluations every single time.

Transparency

Our clients see everything in real time; progress, raw data, and irrefutable evidence with nothing hidden.

Collaboration

We partner closely with clients, evaluators, and our teams to co-create measurable, lasting impact.

Innovation

We relentlessly advance using cutting-edge AI, technology, and intelligent automation.

Customer-Centricity

Every solution is designed first and foremost around the people we serve — clients, evaluators, and end consumers.

Excellence

We obsess over flawless execution, razor-sharp insights, and impeccably crafted reports that drive sustainable growth.

Our Journey

From Vision to Excellence

Charting our path from Kenyan origins to becoming Africa's premier customer experience partner

Foundation

Feb 2022

🚀

Founded as Worxpert in Kenya, we began our journey offering surveys, market research and digital innovation solutions, helping brands understand their customers and improve experiences.

Innovation

Apr 2022

📊

Launched our first paid mystery shopping and brand audit dashboards, revolutionizing client reporting with real-time insights.

Growth

Jun 2022

🌟

Initiated Pilot Phase, collaborating with early adopters to refine our solutions for maximum scalability and reliability.

Expansion

Sep 2022

👥

Onboarded pioneering clients and established a robust network of professional shoppers across multiple regions.

Partnership

Sep 2023

🤝

Forged strategic partnership with Experience Worx, enhancing our analytical capabilities and market intelligence offerings.

Evolution

2024

💡

Expanded service portfolio to include customer training programs and advanced feedback-driven surveys.

Transformation

2025

🔄

Rebranded as SavannaCX to strategically reposition ourselves as a leading CX intelligence and protection platform, delivering actionable insights and safeguarding customer experiences across industries.

Digital Excellence

Jul 2025

📱

Introduced comprehensive Digital CX Watch services, helping clients optimize their digital customer journey experiences.

Leadership

Today

🌍

Today, SavannaCX operates as a go-to CX intelligence platform in Kenya, with over 400 evaluators nationwide, having delivered more than 10 successful projects across industries and providing actionable insights through CX Risk Checks, Brand Health Audits, Digital CX Watch, CX Recovery Training and Customer Insight Alerts.

SHAPING THE FUTURE

The Next Chapter

🌅

We're building the definitive CX protection ecosystem for Africa – where no brand suffers from preventable CX failures, and every business decision is powered by real-time, actionable intelligence.

🌍

Pan-African Reach

Expanding to 10+ countries with localized CX protection solutions

🤖

AI Intelligence

Predictive analytics that anticipate CX risks 48 hours before they occur

🛡️

Total Protection

End-to-end CX safeguarding for 5,000+ brands across the continent

Our Ultimate Vision:

"To create a future where African brands never lose customers due to preventable experience failures, where every business has the intelligence to protect their reputation, and where customer trust becomes the ultimate competitive advantage."

We’re looking for people who share our vision

Join a team redefining customer experience across Africa.

View Current Openings