CX Risk Checks

See your service through the eyes of real customers with discreet mystery shopper evaluations.

💰
Revenue Optimization

Gain insights into how staff interactions and operational processes directly impact sales and revenue performance across all locations.

Business Impact: Increased sales conversion & revenue growth
🔍
Early Issue Detection

Identify service or process gaps proactively before they escalate to affect customer satisfaction, loyalty or revenue streams.

Business Impact: Prevent revenue loss & protect brand reputation
👥
Staff Performance Excellence

Objectively measure staff adherence to standards, service efficiency, and quality delivery across all customer touchpoints and locations.

Business Impact: Higher productivity & consistent service quality
🎯
Informed Decision Making

Use objective, data-driven insights to guide strategic coaching, targeted training and performance improvement initiatives.

Business Impact: Smarter investments & measurable performance gains
📊
Operational Visibility

Gain real-time visibility into procedure execution and operational consistency to maintain uniform brand standards across all outlets.

Business Impact: Streamlined operations & reduced variability
📈
Performance Benchmarking

Compare performance across locations, teams, and time periods to identify best practices and areas for improvement.

Business Impact: Continuous improvement & competitive advantage
📊 Drive Business Growth with Data-Driven Insights

Transform customer experience data into actionable intelligence that drives revenue growth, optimizes operations and delivers measurable return on investment across your organization.

How It Works

1
Define Your Objectives

We align on what you want to measure: service delivery, staff behavior, operational efficiency or overall experience.

Service Delivery Staff Behavior Operational Efficiency
2
Choose Evaluation Type
Observed Visits – the shopper interacts naturally with staff but performs no actual transaction.
Natural Interaction No Transaction
Active Visits – the shopper completes the full action (e.g., makes a purchase, receives a service or plays the role of a patient).
Full Experience Real Transaction
3
Scenario & Checklist Design

We develop a tailored evaluation script with KPIs, behaviors to watch and journey steps aligned to your brand standards.

✓ Custom KPIs ✓ Behavior Tracking ✓ Journey Mapping ✓ Brand Alignment
4
Shopper Deployment

Trained, verified shoppers carry out the assigned scenario, documenting every touchpoint objectively.

Trained Professionals Verified Credentials Objective Documentation
5
Evidence Collection

Each visit includes structured scoring, narrative feedback, photos (where applicable) and timestamps.

Structured Scoring
Narrative Feedback
Visual Evidence
Timestamps
6
Quality Assurance

Our CX team reviews all submissions for accuracy, consistency and compliance with project requirements.

🔍 Multi-layer review process
Accuracy Check Consistency Review Compliance Audit
7
Insightful Reporting

You receive a clear, comprehensive report highlighting performance, gaps, opportunities and actionable recommendations.

Performance Metrics Gap Analysis Opportunity Areas Actionable Insights

Frequently Asked Questions

Answers to common questions about implementation, customization and ongoing support for your CX Risk Check program.

  • How quickly can we get started with CX Risk Checks?

    You can launch your first CX Risk Check within 48 hours of onboarding. Our streamlined setup process includes:

    Quick onboarding session (1-2 hours)
    Custom evaluation criteria setup
    Immediate dashboard access
  • How customizable are the evaluation criteria?

    Our evaluation criteria are fully customizable to match your specific business needs and brand standards:

    Brand-Specific Metrics
    Tailor scoring to your unique service standards
    Multi-Location Variations
    Different criteria for different store types or regions
    Flexible Updates
    Modify criteria anytime as your business evolves
  • How quickly will I receive evaluation reports?

    We deliver comprehensive evaluation reports within 24-48 hours of each completed assessment:

    1
    Real-time Updates
    Initial findings available within hours of evaluation
    2
    Quality Validation
    Rigorous checks to ensure data accuracy
    3
    Final Report Delivery
    Complete, actionable reports within 24-48 hours
  • Can CX Risk Check data integrate with our existing systems?

    Yes, we offer multiple integration options to seamlessly connect with your existing business systems:

    API Integration
    Real-time data sync with your CRM, HR, or analytics platforms
    Automated Exports
    Scheduled data exports in CSV, Excel, or PDF formats
    Dashboard Embedding
    Embed insights directly into your internal dashboards
  • What ongoing support do you provide after implementation?

    We provide comprehensive ongoing support to ensure you maximize the value of your CX Risk Check program:

    Dedicated Account Manager
    Quarterly Strategy Reviews
    Training Sessions
    Performance Analytics
    Continuous Program Optimization
  • Can the program scale as our business grows?

    Absolutely! Our CX Risk Check program is designed to scale with your business growth:

    Multi-Location Expansion
    Easily add new locations, regions, or countries without additional setup complexity
    Flexible Evaluation Volume
    Scale from monthly to weekly or even daily evaluations as needed
    Enterprise Features
    Advanced analytics, multi-user access, and custom reporting for growing teams
  • How do you ensure evaluator quality and consistency?

    We maintain rigorous standards for our evaluation team through:

    Comprehensive training and certification
    Regular performance calibration sessions
    Continuous quality assurance monitoring

Stop Losing Customers Silently

Every day without CX Risk Checks, hidden issues in your customer journey impact revenue and brand performance. Discover what your customers truly experience and take action today. Email us at clients@savannacx.co.ke.

Book a Demo