Effective Date:
Document Version: 2.0
This Legal Disclaimer governs the use of services, platforms, and insights provided by SavannaCX Limited ("we," "our," or "us"). By accessing our "Evaluate by SavannaCX" field evaluation platform, "Insights by SavannaCX" client dashboard, or any related services, you acknowledge and agree to the terms outlined herein.
SavannaCX provides Customer Experience Protection solutions designed to identify potential CX failures through data collection, analysis, and insights generation. Our services are intended for business intelligence and decision-support purposes only.
All insights, reports, and data provided through our platforms are for informational purposes and should not be construed as absolute guarantees of customer experience outcomes.
Our CX protection insights are predictive in nature and based on available data at the time of analysis. Actual customer experience outcomes may vary due to factors beyond our control.
The information provided through SavannaCX services does not constitute legal, financial, investment, or professional advice of any kind. Users should consult qualified professionals before making business decisions based on our insights.
Clients are responsible for independently verifying the accuracy and relevance of insights provided and assessing their applicability to specific business contexts.
SavannaCX does not warrant or guarantee that acting upon our insights will produce specific business outcomes or prevent all customer experience failures.
To the maximum extent permitted by applicable law, SavannaCX Limited shall not be liable for any damages arising from the use or inability to use our services, except where such limitation is prohibited by law.
SavannaCX excludes liability for any direct financial losses, revenue loss, or business interruptions resulting from reliance on our insights, platforms, or services.
We are not liable for indirect, special, incidental, or consequential damages including lost profits, reputational harm, or opportunity costs.
No liability is assumed for losses resulting from platform unavailability, data inaccuracies, or service interruptions beyond our reasonable control.
Where liability cannot be excluded, our total aggregate liability shall not exceed the fees paid for the specific services giving rise to the claim in the six months preceding the claim.
While we employ rigorous methodologies in our CX protection services, we do not guarantee the completeness, accuracy, or timeliness of insights provided.
Insights are based on available data at collection time and may not capture all variables affecting customer experience.
Business conditions and customer behaviors change rapidly; insights should be considered within their specific temporal context.
Where insights are based on sampling methodologies, they represent indicative trends rather than comprehensive assessments.
Our platforms may contain references to third-party content, services, or websites. Such references do not imply endorsement or assumption of responsibility for third-party content.
Links to external resources are provided for convenience only. SavannaCX is not responsible for the content, accuracy, or availability of third-party websites.
Users access third-party content at their own risk and should review applicable terms and privacy policies of external sites.
While we strive to maintain high service availability, SavannaCX does not guarantee uninterrupted access to our platforms or services.
Scheduled maintenance, updates, and improvements may result in temporary service unavailability.
We are not liable for service interruptions caused by factors beyond our reasonable control, including internet outages, natural disasters, or third-party service failures.
All intellectual property rights in our platforms, methodologies, and insights remain the property of SavannaCX Limited. Client data provided to us remains the property of the respective clients.
The "Evaluate by SavannaCX" and "Insights by SavannaCX" platforms, including their design, functionality, and underlying technology, are proprietary to SavannaCX.
Our CX protection methodologies, analytical models, and insight generation processes constitute valuable intellectual property.
SavannaCX reserves the right to modify this Legal Disclaimer at any time. Continued use of our services following such changes constitutes acceptance of the updated terms.
Material changes to this Disclaimer will be communicated through platform notifications or direct communication to affected users.
Users are responsible for periodically reviewing this Disclaimer to stay informed of updates.
This Legal Disclaimer shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
For questions regarding this Legal Disclaimer, please contact us at privacy@savannacx.co.ke.
SavannaCX Limited — Providing CX protection insights to help businesses identify and prevent customer experience failures, while maintaining appropriate legal protections and professional standards.