Effective Date:
At SavannaCX, we are committed to protecting your privacy and securing your data across all our Customer Experience Protection solutions. This Privacy Policy explains how we collect, use, store, and protect information through our platforms including "Evaluate by SavannaCX" (field evaluation platform) and "Insights by SavannaCX" (client dashboard), ensuring compliance with data protection regulations while delivering actionable insights to prevent CX failures.
Business contact details, company information, and service preferences submitted through our platforms and communication channels.
Registration information for access to "Evaluate by SavannaCX" (evaluators) and "Insights by SavannaCX" (client dashboards).
Assessment data, customer feedback, and performance metrics collected through our field evaluation platform to identify potential CX failures.
IP addresses, device information, browser data, and platform usage analytics for service optimization and security.
Records of interactions, support requests, and service-related communications.
Deliver insights and analytics through our platforms to help identify and prevent customer experience failures before they impact business performance.
Manage access to and functionality of "Evaluate by SavannaCX" and "Insights by SavannaCX" platforms.
Enhance our CX protection methodologies, platform features, and analytical capabilities.
Provide service updates, platform notifications, and relevant CX insights.
Meet regulatory obligations and protect our legal rights in providing CX protection services.
We process your information based on:
Processing required to deliver our CX protection services as agreed in our terms.
Processing necessary for our business operations and service improvement, balanced against your privacy rights.
Processing required to comply with applicable laws and regulations.
Where required, we obtain explicit consent for specific processing activities.
SavannaCX does not sell your personal data. Limited sharing occurs only with:
Trusted partners who support our platform operations under strict data protection agreements.
When required by law, regulation, or legal process.
In connection with mergers, acquisitions, or sale of business assets, with appropriate confidentiality protections.
We implement enterprise-grade security measures including encryption, access controls, regular security assessments, and secure infrastructure to protect your data across all SavannaCX platforms. Our security protocols are designed to prevent unauthorized access, disclosure, or alteration of your information.
We retain your information only as long as necessary to provide our CX protection services, fulfill legal obligations, and maintain business records. Retention periods vary based on data type and purpose, with regular reviews to ensure compliance with data minimization principles.
Request access to and receive a copy of your personal data in a structured format.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data under certain circumstances.
Request restriction of processing or object to certain data processing activities.
Withdraw consent at any time where processing is based on consent.
As an African-focused CX protection provider, we primarily process data within the region. Any international transfers outside East Africa will be conducted with appropriate safeguards and in compliance with applicable data protection laws.
We may update this Privacy Policy to reflect changes in our services, legal requirements, or data processing practices. Material changes will be communicated through our platforms or directly to affected users. The "Effective Date" at the top indicates when the policy was last revised.
For privacy-related inquiries, data subject requests, or concerns about our data practices:
Email: privacy@savannacx.co.ke
Response Time: We endeavor to respond to all legitimate requests within 30 days.
SavannaCX — Protecting customer experiences through secure, data-driven insights that prevent business-impacting failures across Africa.