Start Your Journey as a Mystery Shopper
Join Kenya's trusted CX evaluation platform. Simple process, flexible work, reliable payments.
What is Mystery Shopping?
Mystery Shopping is an evaluation where individuals visit or interact with businesses just like normal customers for example, visiting a bank branch, calling customer care, or shopping in a store. During the visit, the mystery shopper observes specific service standards such as staff behaviour, response time, product availability, and compliance with brand guidelines. The experience is later reported to help businesses understand what customers truly experience and where improvements are needed.
Learn More About Mystery ShoppingCreate Your Account
Quick registration and profile setup
Registration Options
Enter name, email & password (18+), then verify your email
Faster registration with no email verification required
Profile Completion
- Provide Date of Birth, country, region, phone, preferred payment & communication method.
- Share your experience and availability.
- Indicate computer literacy level & industries of interest
ID Verification Note
Document verification is only required when accessing your first assignment. Upload front & back of National ID or passport biographical page.
Why we require your ID/PassportRelated Resources:
Earn Your Certification
Training and testing to prove your readiness
Certification Process
Complete learning modules on evaluation techniques and best practices
Score at least 80% to pass (unlimited retakes available)
Why Certification Matters
- Proves your readiness for assignments
- Builds trust with clients
- Gives you priority access to more assignments
- Ensures quality standards are maintained
Browse & Apply for Tasks
Find mystery shopping and brand audit opportunities near you
Available Task Types
Mystery Shopping
Some assignments require purchases with full reimbursement. Follow specific scenarios and guidelines.
Brand Audits
No purchase required. Focus on evaluating brand standards and customer experience.
Application Process
Important Notes
- Always review Visit Details before accepting assignments
- Tasks are regularly updated within your designated radius
- Available to all eligible certified evaluators
Complete Visit & Submit Report
Conduct evaluation and provide detailed feedback
Visit Guidelines
Follow all instructions and scenarios strictly. Each assignment must be conducted by you.
Use the online portal for accurate, detailed reporting. Refer to Certification Guides for guidance.
Important Reminder
Accurate reporting is essential. Submissions must be complete and submitted via the online portal to be considered for reimbursement and to maintain eligibility for future assignments.
Get Paid for Your Work
Reliable payments for completed assignments
Payment Process
Your submitted report is reviewed for accuracy and completeness
Once approved, visit moves to "Completed Visits" for payment tracking
Payment Information
All payments follow our transparent payment policy. You can track your earnings and payment status in your dashboard.
View Complete Payment PolicyYour Questions, Answered
Everything you need to know about becoming a mystery shopper or brand evaluator
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Which countries are eligible for mystery shopping assignments?
Our mystery shopping program is currently available to residents of Kenya, Uganda, Tanzania, Rwanda, and South Africa. We're expanding to more countries soon!
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Is there a registration fee or experience required?
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Do I need to submit documents when registering?
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How do assignments work?
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What are the assignment scenarios?
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How does the smart assignment matching work?
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How often are assignments available?
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How and when do I get paid?
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Are transportation or additional costs covered?
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What if I have a payment issue or question?
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What happens after I submit a report?
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What if my report needs corrections?
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Where can I learn more about guidelines and training?