Inside the Life of a Mystery Shopper and Brand Evaluator

Ever wondered what it’s like to get paid for visiting stores, interacting with staff, and sharing honest feedback about your shopping experience? That’s exactly what mystery shoppers and brand evaluators do — and at SavannaCX, they play a key role in helping brands understand how customers truly feel.

A mystery shopper’s day often starts with a new assignment — maybe evaluating a supermarket’s customer service, checking how well a telecom outlet explains new bundles, or visiting a restaurant to assess speed and friendliness. Every visit has a checklist of things to observe, like staff behavior, product availability, store hygiene, and checkout experience.
After the visit, the mystery shopper logs into their dashboard, fills out a short evaluation form, uploads any required photos or receipts, and submits a report. Each report is reviewed by our quality team before being shared with the client for improvement actions.

What makes the job rewarding isn’t just the payment — it’s the impact. Every honest review helps a business see itself through the eyes of real customers. It’s about shaping better service, fairer prices, and smoother customer journeys across Kenya.

At SavannaCX, we verify, train, certify, and support our network of mystery shoppers and brand evaluators to ensure accuracy, fairness, and professionalism.

Whether you’re a student looking for extra income, a stay-at-home parent seeking flexibility, or a curious professional who loves observing service quality, mystery shopping offers a unique way to earn while making a difference.

If you’re interested in joining our growing community, visit savannacx.co.ke to learn more and sign up — registration is free.