When we began our journey as Worxpert, our mission was simple — to help brands understand what really happens at the point of customer interaction. Through mystery shopping and brand compliance and audits, we uncovered insights that shaped how businesses served their customers.
As our reach grew, so did our vision. We realized that customer experience (CX) is more than just evaluating store visits — it’s about understanding emotions, expectations, and performance through data-driven intelligence. That realization gave birth to SavannaCX — a new name, a broader mission, and a renewed focus on experience excellence powered by data and innovation.
Why the Rebrand
The transition from Worxpert to SavannaCX represents more than a new logo and website. It marks a shift toward becoming Africa’s trusted CX intelligence partner — combining technology, human insights, and AI to help brands make smarter decisions.
We wanted a name that reflects our African roots, our growing expertise, and our belief that meaningful experiences grow from understanding people — just like life thrives across the African savanna.
What SavannaCX Stands For
At SavannaCX, we go beyond collecting data. We transform it into actionable insights that help businesses:
Measure and improve customer satisfaction.
Audit brand compliance and service delivery.
Identify training needs for frontline staff.
Predict trends through AI-powered analysis.
Our team continues to build on the strong foundation created under Worxpert — bringing together CX professionals, mystery shoppers, and data experts who share one goal: to transform customer experience across Africa.
Looking Ahead
As SavannaCX, we’re not just observing customer experiences — we’re shaping the future of how they’re understood, analyzed, and improved.
From mystery shopping to advanced CX analytics, we remain committed to helping brands deliver experiences that matter.
This is not just a rebrand — it’s a new chapter in our mission to make every customer interaction meaningful.
From Worxpert to SavannaCX: Our Journey to Better Insights
