Everything you need to know about SavannaCX - Our platform, approach, and value.
Founded in 2022, SavannaCX is a customer intelligence and experience protection platform built to help businesses detect risks early, maintain service consistency, and strengthen customer journeys across digital and physical operations.
To transform how businesses understand and protect their customer experience through data-driven insights and actionable intelligence.
We operate through two integrated platforms that work together to deliver comprehensive CX insights:
Our network of trained shoppers and evaluators conduct assessments across physical and digital touchpoints.
Advanced analytics and reporting platform that transforms evaluation data into actionable business intelligence.
We provide five core solutions designed to address different aspects of customer experience:
Identify service gaps and operational risks through mystery shopping and compliance audits.
Ensure brand consistency and compliance across all physical locations and touchpoints.
Transform evaluation insights into staff training programs that close performance gaps.
Evaluate online customer journeys, website UX, and digital service quality.
Real-time customer feedback and survey insights with proactive alerting.
We combine evaluation data collection with advanced analytics in one seamless platform, eliminating data silos and providing holistic CX insights.
Built specifically for African markets with deep understanding of local consumer behavior and business environments across Kenya, Uganda, Tanzania, Rwanda, and South Africa.
We implement enterprise-grade security measures to protect all client and customer data: