We Protect Your Brand from CX Failures

Using evaluators and AI-powered insights, SavannaCX identifies customer experience risks. Prevent failures before they impact your revenue.

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Countries
Our Solutions

Comprehensive CX Protection Solutions

End-to-end customer experience solutions designed to identify risks, ensure compliance, and drive continuous improvement across all touchpoints.

CX Risk Checks

CX Risk Checks

Identify hidden customer experience risks and safeguard your brand with real-time evaluations that turn on-the-ground observations into actionable insights for seamless, failure-free service.

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Brand Health Audit

Brand Health Audit

Protect your brand by uncovering compliance gaps and operational risks across locations, channels, and teams, turning findings into actionable insights that ensure consistent, trustworthy, and risk-free customer experiences.

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Digital CX Watch

Digital CX Watch

Evaluate your online services, portals, and apps through real-time digital mystery shopping to detect CX risks, uncover service gaps, and ensure seamless, failure-free customer experiences.

Learn more about Digital CX Watch
CX Recovery Training

CX Recovery Training

Equip your team to prevent and resolve CX risks by using real insights from mystery shopping, digital CX checks, surveys, and brand audits. Build customer-focused behaviors that ensure seamless, trustworthy experiences at every touchpoint.

Learn more about CX Recovery Training
Customer Insights Alerts

Customer Insights Alerts

Receive real-time alerts on customer experience risks, feedback, and market trends. Leverage data from surveys, mystery shopping, and audits to act fast and protect your brand.

Learn more about Customer Insights Alerts
SavannaCX Platforms

Our CX Intelligence Platforms

Two powerful platforms working together to deliver comprehensive customer experience insights and protection for your brand.

Evaluate by SavannaCX

Field & Digital Evaluation Platform

Our comprehensive evaluator platform powers mystery shopping, brand audits, and field research across East Africa. Features smart assignment matching, real-time payment tracking, certification management, and quality-controlled data collection.

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400+ Certified Evaluators
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5 Countries Coverage
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Real-time Quality Control
Explore Evaluate Platform

Insights by SavannaCX

Client Intelligence Dashboard

Your centralized command center for customer experience intelligence. Monitor brand performance in real-time, access comprehensive analytics, track competitor benchmarks, and receive actionable insights to drive business decisions.

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Real-time Performance Dashboards
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Competitive Benchmarking
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Automated Insight Reports
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Industry Expertise

Transforming Customer Experiences Across Industries

Discover how SavannaCX delivers exceptional customer experience solutions tailored to the unique challenges and opportunities in each sector.

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Education & Training

Elevating Learning Environments

Transform educational institutions with CX solutions that enhance student engagement, faculty satisfaction, and operational excellence.

94%
Satisfaction
45%
Engagement
5
Solutions
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Healthcare

Elevating Patient Trust

Enhance patient experiences, ensure compliance, and build trust with CX solutions designed for healthcare excellence.

95%
Satisfaction
40%
Risk Reduction
5
Solutions
View Industry Details
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Retail & E-commerce

Driving Customer Loyalty

Transform customer journeys with CX solutions that boost satisfaction, increase loyalty, and drive repeat business.

89%
Satisfaction
32%
Repeat Rate
5
Solutions
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Finance & Telecom

Building Digital Trust

Secure customer relationships with CX solutions that enhance digital experiences, ensure compliance, and build lasting trust.

91%
Satisfaction
38%
Efficiency
5
Solutions
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Tourism & Hospitality

Creating Memorable Stays

Elevate guest experiences with CX solutions that drive loyalty, positive reviews, and repeat bookings across the hospitality sector.

92%
Satisfaction
35%
Repeat Rate
5
Solutions
View Industry Details
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Your Industry?

We continuously expand our industry expertise. Contact us to discuss how we can transform customer experiences in your sector.

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Protect Your Brand with Actionable Customer Insights

Identify CX risks before they impact your revenue. Safeguard customer touchpoints and make data-driven decisions that build brand trust and loyalty.

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CX Risk Checks
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Brand Health Audit
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CX Recovery Training
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Digital CX Watch
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Customer Insight Alerts
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