Your Complete
CX Command Centre

Transform customer experience data into actionable intelligence,
financial clarity and measurable improvement - all in one platform.

Explore Features
📈

Complete Visibility

Track every CX project, financial transaction and performance metric in real-time across all channels.

🎯

Actionable Intelligence

Move beyond reports to clear improvement roadmaps with prioritized actions and ownership.

🛡️

Proactive Risk Management

Identify and address CX risks before they impact customers, revenue, or brand reputation.

1
PROJECT MANAGEMENT

Centralize All CX Initiatives

Manage all customer experience evaluations from a single dashboard. Track real-time status, update project details and maintain complete control across stores, digital channels and call centers.

✓
Real-time Tracking
Monitor status updates instantly
✓
Flexible Control
Update or cancel projects as needed
✓
Multi-channel Coverage
Manage across all customer touchpoints
✓
Clear Status Visibility
Assigned, in progress, or completed
Active Projects
8 Active
Store Evaluation Q4
15 locations • Due Dec 15
In Progress
Call Center Audit
120 calls • Report ready
Completed
Active
Completed
Scheduled
Financial Overview
Store Evaluation Q3
Paid • Oct 15, 2025
Ksh 240,850
Digital CX Audit
Pending • Due Nov 30
Ksh 130,200
Total Investment
Ksh 370,850
65% Paid
2
FINANCIAL TRANSPARENCY

Complete Financial Visibility

Track all CX investments in one transparent dashboard. View invoices, monitor payments, access receipts and analyze spending patterns with full financial clarity.

🧾
Invoice Management
View and manage all CX invoices
✅
Payment Tracking
Monitor payments and pending charges
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Document Access
Instant access to receipts and policies
📊
Spend Analytics
Analyze investment patterns and ROI
3
PERFORMANCE INSIGHTS

Transform Data into Actionable Intelligence

Go beyond static reports with interactive analytics. Compare performance across channels, identify gaps and make data-driven decisions with verified evidence.

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Granular Analysis
Drill down into specific metrics
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Cross-channel Comparison
Benchmark locations and channels
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Trend Analysis
Track performance evolution over time
🔐
Verified Evidence
Audit-ready with supporting data
Performance Comparison
Q3 2025
Store A
85%
Store B
92%
Store C
78%
📸 12 Photos
🎥 3 Videos
Risk Forecast Analysis
Store B - Service Time
72% Risk
Digital - Checkout Flow
45% Risk
Call Center - Resolution
18% Risk
⚠️ Action Required
Store B shows 85% probability of service decline in next 30 days
4
PREDICTIVE RISK MANAGEMENT

Identify Risks Before They Impact Customers

Our AI-driven analytics forecast potential service breakdowns using historical patterns. Move from reactive firefighting to proactive CX management.

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Early Warning System
Identify declining performance trends before they become critical issues affecting customer loyalty.
🔮
Pattern Recognition
Analyze historical data to predict where service gaps are likely to emerge across locations and channels.
5
IMPROVEMENT ROADMAP

Turn Insights into Actionable Plans

Translate evaluation findings into structured improvement initiatives with clear ownership, priorities and timelines for measurable CX enhancement.

🗺️
Visual Action Plans
Clear, engaging charts showing what needs fixing and why it matters for business impact.
👥
Ownership & Accountability
Assign tasks to specific team members with clear deadlines and success criteria.
📊
Progress Tracking
Monitor implementation progress with real-time updates and milestone completion tracking.
Improvement Roadmap
1
Staff Training Program
Due Nov 30 • High Priority
2
Process Optimization
Due Dec 15 • Medium Priority
Implementation Progress
40%
Recommended Resources
📚
Service Recovery Guide
Based on Store B evaluation findings
🎥
Checkout Process Training
15 min video • Digital CX focus
✨ Personalized for your organization
6
CX RESOURCES & TRAINING

Targeted Learning for Sustainable Improvement

Access customized training materials and best practices developed by CX specialists to address your specific service gaps and drive lasting improvement.

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Custom Guides
🎥
Training Videos
⭐
Best Practices
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Targeted Guidance
No generic content—all resources are tailored to address your specific operational challenges identified in evaluations.

Frequently Asked Questions

Get answers to common questions about the SavannaCX Dashboard

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How does SavannaCX differ from traditional CX tools?

Most platforms stop at reporting. We provide a complete ecosystem, from project management and financial transparency to predictive risk analysis and structured improvement roadmaps, all in one platform.

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Can we manage evaluations across multiple locations?

Yes. The dashboard centralizes all CX initiatives across physical stores, digital channels and call centers with real-time tracking and comparison capabilities.

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How accurate is the predictive risk analysis?

Our AI analyzes historical patterns and current trends to forecast risks with high accuracy. Early adopters report 85%+ accuracy in predicting service issues before they impact customers.

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Are training materials customized?

Absolutely. Our CX specialists develop resources tailored to your specific service gaps identified in evaluations, not generic content.

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How quickly can we see actionable insights?

Immediately. The dashboard transforms raw data into clear improvement roadmaps with prioritized actions, ownership and timelines as soon as evaluations are completed.

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What's the implementation process?

Simple and fast. Most organizations are live within 48 hours. We provide onboarding, training and dedicated support to ensure immediate value.