Start Your Journey as a Mystery Shopper

Our mystery shopping program is currently available to residents of Kenya, Uganda, Tanzania, Rwanda, and South Africa.

Registration is document-free! However, when applying for your first assignment, identity verification may be required. This ensures:

• Enhanced Security & Trust: Protecting our community and clients
• Fraud Prevention: Maintaining assignment integrity
• Payment Compliance: Ensuring accurate compensation
• Age Verification: Confirming eligibility for specific assignments

In compliance with GDPR and local data protection laws, verification documents are permanently deleted once verification is complete.

Learn more about ID requirements

We use smart assignment matching - our proprietary scoring formula ensures fair distribution of opportunities. Here's how it works:

• Assignment availability emails are sent to shoppers in relevant countries
• All registered and verified shoppers can apply (no maximum limit!)
• We recommend applying for assignments within your geographic area

Three Assignment Types:

• Physical: Retail stores, movie theaters, restaurants
• Telephone: Call center evaluations, customer service tests
• Digital: App testing (like Uber), website evaluations

Scenario 1: Purchase Required

You might visit a supermarket and make a purchase. If the purchase budget exceeds KES 3,000, we provide the funds. You're reimbursed for the purchase PLUS your shopper fee.

Scenario 2: No Purchase Required

You might call Safaricom 400 to inquire about Home Fiber. You receive only the shopper fee (e.g., KES 1,500).

Every assignment clearly states the scenario, requirements, and compensation before you apply.

Our proprietary algorithm ensures fair distribution of assignments, including to beginners! The system considers:

• Your location and availability
• Your experience level and performance rating
• Assignment requirements and complexity
• How recently you've received assignments

This means everyone gets a fair chance - from first-time shoppers to experienced evaluators!

Assignment availability varies by country and timing:

• Ongoing Assignments: Available throughout the year across all countries
• Seasonal Projects: Run during specific periods or campaigns
• One-Time Evaluations: Special projects that occur occasionally

Pro Tip: The more flexible your availability and location preferences, the more assignments you'll see!

Our payment process is simple and transparent:

1. Complete your assignment and submit your report
2. Our quality team reviews your submission (usually within 3-5 days)
3. If approved, payment is processed within 7-14 days
4. Well-done assignments are fast-tracked and often paid within 7 days!

Payment Methods:

• Kenya: M-Pesa
• Uganda, Tanzania, Rwanda, South Africa: PayPal

Read complete payment policy

Generally, transportation and personal expenses are not covered. We recommend applying for visits within your area to avoid extra costs.

However, depending on the client and assignment:

• Some assignments include transportation allowances
• Specific assignments may cover fuel or toll costs
• Purchase budgets are clearly stated for shopping assignments

We're here to help! For payment questions or disputes:

• Email: shoppers@savannacx.co.ke
• Enquiry Section: Raise questions directly in your dashboard

Our support team typically responds within 24-48 business hours.

Contact support

Our quality team meticulously reviews every submission:

• If everything is complete and accurate, we give the green light for payment
• If we need clarifications, we'll email you for more details
• Once payment is disbursed, you'll receive an email confirmation with all details

Track everything in your dashboard:

• Click the payment icon to check payment status
• View "History" to see completed work
• See real-time updates on approval and payment stages

All the resources you need are in your dashboard!

1. Register and log into your account
2. Head to the "Certification Hub"
3. You'll find:
   • Complete training modules
   • Detailed guidelines for all assignment types
   • Payment policies and procedures
   • Best practices and tips for success