We begin with a structured setup process to ensure your evaluation objectives are clearly defined and aligned with your business goals.
Once engagement is confirmed, we create your organization's account on SavannaCX. You'll receive an email invitation to set up your password and securely access your dedicated Client Dashboard.
Add your team members and create evaluation projects with clear objectives, focus areas and customized requirements.
Our CX specialists review your project requirements, provide feedback and prepare the contract, all within your dashboard.
Our structured evaluation process ensures accurate, consistent and actionable data collection across all touchpoints.
We create custom evaluation assignments with tailored scenarios, scoring models and reporting frameworks that match your specific business context.
Our intelligent system matches assignments with qualified evaluators based on location, expertise, past performance and specific assignment requirements.
Raw data becomes actionable intelligence with comprehensive analysis, verified evidence and clear improvement recommendations.
Receive detailed reports with performance scores, customer journey insights, identified gaps and verified evidence - all accessible in your dashboard.
Discuss findings with our CX specialists, clarify observations and align on strategic next steps through virtual or in-person debrief sessions.
Transform evaluation findings into structured improvement plans with clear ownership, timelines and measurable outcomes.
We translate evaluation insights into a structured, actionable improvement plan with clear ownership, priorities and success metrics.
Access customized training materials and validate improvements through follow-up evaluations to ensure sustainable CX enhancement.
See how quickly you can go from setup to measurable improvements
Account activated, team onboarded and first project created and approved.
Evaluators matched, assignments completed and quality assurance underway.
Comprehensive reports delivered, debrief sessions conducted and improvement roadmap created.
Training delivered, improvements implemented and progress monitored. Follow-up evaluations scheduled.
From initial setup to sustainable improvement, see how we deliver measurable CX results.