Payment Policy | SavannaCX Evaluator Payment Guide

1. Payment Timeline

Payments are processed only after your evaluation report passes Quality Assurance (QA). The standard timeline is:

Submission: Report is received by the QA team.
QA Review (Days 1–2): Team verifies accuracy, completeness, and photo evidence.
Approval (Days 1–3): Approved reports are queued for payment.
Processing (Friday): Payments are batched for the weekly pay run.
Disbursement (Days 7–14): Funds arrive in your account.

Weekly Pay Run: Payments are processed every Friday at 2:00 PM EAT. Reports approved by Thursday are paid that Friday. Approvals after Thursday move to the following Friday.

2. Payment Methods

Available payment channels vary by region. Ensure your profile billing details remain accurate to avoid delivery failures.

Kenya

Primary: M‑Pesa (Mobile Money)

Tanzania • Uganda • Rwanda • South Africa

Primary: PayPal (Digital Wallet)

            Important: Incorrect account details (phone or email) cause a 3-5 day payout delay. Update your profile immediately if your information changes.
        

3. Payment Amounts

All exact payouts are displayed on the assignment page before application. Review the breakdown prior to acceptance.

3.1 Transaction-Based Evaluations

Payouts depend on the required purchase amount threshold:

Purchases Up to KES 3,000

You pay upfront. We reimburse the full purchase amount plus your shopper fee.

Total Payout: Purchase + Fee

Purchases Above KES 3,000

We provide purchase funds upfront. You only earn the shopper fee.

Total Payout: Fee Only

Example 1 (≤ KES 3,000): KES 2,500 Purchase + KES 1,500 Fee = KES 4,000 Payout

Example 2 (> KES 3,000): KES 5,000 Paid by Us + KES 3,000 Fee = KES 3,000 Payout

Standard Shopper Fee Range: KES 500 – KES 10,000 (Scales with assignment complexity and location).

3.2 Non-Purchase Assignments

Observation-only roles requiring no transaction. Fees scale by complexity:

Complexity	Fee Range
Simple (Basic observation)	KES 500 – KES 1,000
Medium (Standard evaluation)	KES 1,000 – KES 1,800
Complex (Detailed audit)	KES 1,800 – KES 2,500

4. Support & Contact

For payment inquiries or payment information updates, use one of the channels below:

Support Center: Open a ticket via your shopper dashboard.
Email Support: Send an email to shoppers@savannacx.co.ke.

Response Time: We review all payment queries within 24 business hours.