Payment Policy & Terms

Official Compensation Guidelines for Mystery Shopping & Brand Audit assignments

Last Updated: July | Version 2.1

      Important Notice: This document outlines the official payment terms and conditions for all SavannaCX mystery shopping and brand audit assignments. By participating in our programs, you acknowledge and agree to these terms.
    

Payment Processing Timeline

All approved assignments payments are processed within 14 to 21 business days following successful report submission and quality assurance approval. This period allows for comprehensive review and validation of submitted evaluations.

Approved Payment Methods

Kenyan Participants: Compensation is disbursed via M-Pesa or PayPal. M-Pesa requires registration with an active Safaricom line. PayPal requires a verified account with linked email.
Regional Participants (Uganda, Tanzania, Rwanda, South Africa): All payments are processed exclusively through PayPal. Ensure your account email is current and properly linked.

Assignment Compensation Structure

Compensation amounts are predetermined and clearly displayed within each assignment description.
For assignments requiring purchases:
- Expenditures below the specified amount will not be reimbursed.
- Expenditures exceeding the stated amount will be reimbursed only up to the published assignment value.
Transportation and incidental expenses are not covered under this policy. Participants are advised to select assignments within reasonable proximity to minimize additional costs.

Payment Status Definitions

Processing: Payment has been authorized and released to your designated payment provider. Final crediting is subject to provider processing times.
Paid: Compensation has been successfully deposited into your account and is available for use.

Payment Disputes & Resolution

Participants experiencing payment delays or disputes must submit formal inquiries through the official channel: Dashboard → Enquiry System. Our Finance and Support teams will conduct thorough investigations and provide resolution within 5–7 business days of receipt.

Account Information Responsibility

Participants bear full responsibility for maintaining accurate and current payment details (M-Pesa numbers or PayPal emails) within their accounts. SavannaCX shall not be held liable for delays, misdirected payments, or financial losses resulting from incorrect or outdated information provided by participants.

Currency & Transaction Policies

All payments are issued in USD (PayPal) or KES (M-Pesa) as applicable.
Participants are responsible for all transaction fees, currency conversion charges, and withdrawal fees imposed by their payment providers (PayPal, M-Pesa, or financial institutions).

Compliance & Eligibility Requirements

Compensation is contingent upon satisfactory completion of assignments in accordance with all assignments guidelines. Payments will only be processed for evaluations that are:

Completed with accuracy and integrity
Submitted within designated deadlines
Compliant with all assignments specifications

Failure to meet these standards may result in payment forfeiture, temporary suspension, or permanent removal from the SavannaCX platform.

Legal Notice

This Payment Policy constitutes a binding agreement between participants and SavannaCX. We reserve the right to modify these terms with prior notification. Continued participation following policy updates constitutes acceptance of revised terms.

Policy Amendments & Updates

SavannaCX reserves the right to modify this Payment Policy at its discretion. Material changes will be communicated to participants via registered email and platform notifications at least 14 days prior to implementation.

Need Assistance?

For payment-related inquiries, contact our Finance Team through the Dashboard Enquiry System or email finance@savannacx.co.ke