SavannaCX is committed to operating with the highest standards of compliance, data protection, and ethical conduct. Our comprehensive compliance framework ensures adherence to all applicable laws, regulations, and industry standards across Kenya and East Africa.
Data Protection & Privacy
We maintain strict data protection protocols in accordance with global best practices and emerging data protection regulations in East Africa.
Data Collection Principles
- Lawful, fair, and transparent processing
- Purpose limitation and data minimization
- Accuracy and storage limitation
- Confidentiality and integrity assurance
Participant Data Protection
- Secure storage of identification documents
- Automatic deletion after verification
- Encrypted data transmission
- Limited access on need-to-know basis
Client Data Security
- Confidentiality agreements with all staff
- Secure client data handling protocols
- Regular security audits and assessments
- Incident response and breach notification
Regulatory Compliance
Our operations adhere to relevant Kenyan and international regulations governing market research and customer experience evaluation.
Kenyan Regulations
Compliance with Data Protection Act, Consumer Protection, and Business Registration laws
International Standards
Alignment with GDPR principles, ESOMAR codes, and global market research standards
Industry Best Practices
Adherence to Mystery Shopping Providers Association guidelines and ethical standards
Ethical Standards & Conduct
We maintain the highest ethical standards in all our mystery shopping and brand audit operations.
- Transparent Evaluation Methods: All assessment criteria are clearly defined and communicated to both clients and evaluators
- No Deceptive Practices: Our mystery shopping methodologies avoid any form of deception that could harm consumer trust
- Fair Compensation: Timely and fair payment for all evaluators in accordance with our published payment policy
- Conflict of Interest Management: Strict protocols to prevent and manage potential conflicts of interest
Legal Framework & Agreements
Our compliance is supported by comprehensive legal documentation and binding agreements.
Evaluator Agreements
- Confidentiality and non-disclosure
- Code of conduct acceptance
- Data protection obligations
- Intellectual property rights
Client Contracts
- Service level agreements
- Data processing agreements
- Intellectual property protection
- Liability and indemnification
Quality Assurance & Monitoring
Continuous monitoring and quality assurance processes ensure ongoing compliance and service excellence.
- Regular Compliance Audits: Quarterly reviews of all compliance processes and documentation
- Evaluator Performance Monitoring: Continuous assessment of evaluator adherence to guidelines
- Client Feedback Integration: Systematic collection and implementation of client feedback
- Incident Reporting System: Transparent process for reporting and addressing compliance concerns
Continuous Improvement
Our compliance framework evolves with changing regulations and industry standards.
- Regulatory Monitoring: Active tracking of legislative changes in Kenya and East Africa
- Framework Updates: Regular review and enhancement of compliance protocols
- Staff Training: Ongoing compliance education for all team members
- Stakeholder Engagement: Collaboration with industry bodies and regulatory authorities
Certification & Recognition: SavannaCX maintains active compliance with industry standards and is pursuing formal certification with relevant market research and data protection bodies.
Data Protection Compliant
Ethical Standards Certified
Industry Best Practices